Pain Points are Real

Builders don’t have the time and most don’t know how to create the necessary records to protect their equipment.

  1. Builders don’t have a good system for keeping records and most don’t know how to create one.
  2. They know tool records is something they need to help combat theft, but most don’t know how or where to begin.
  3. Builders will stand in line to receive a service they need when someone else is willing to provide it for them.
  4. Receiving tool information makes builders feel smarter by preparing them with a plan.
  5. Having good records and a proactive plan in place gives builders a sense of security.
  6. Receiving a service that offers a sense of security makes a purchase transaction personal.

Retailers are in a strategic position

Every tool enters the construction ecosystem through a retailer which creates an incredible marketing strategy for retailers. The PowerTool Safe™ API automatically creates accounts and generates tool records at the point of sale giving your customers the tools they need to directly address the pain points they face every day.

“An increase in customer retention of merely 5% can equate to an increase in profit of 25%. This is because repeat customers are more likely to spend more with your brand —300% more, to be exact”1

1 Hubspot.com article on the Importance of Customer Service

Increase customer loyalty, increase revenue

“The only way you can beat the competition is by truly understanding your target audience, especially their needs and pain points.”2

PowerTool Safe™ was designed by builders to give builders over 20 tools they need to address the issues they face daily including the tools they need to handle maintenance, warranty and theft.

Make every purchase personal with PowerTool Safe™ by directly addressing your customer’s issues and offering them solutions to their daily pain points.

2 Hubspot.com article on the Importance of Customer Service

Give your customers a true solution

Keeping detailed records is one of the best way to reduce, prevent, and fight theft. Now, with the PTS API, you can AUTOMATICALLY create the tool records your customers need. The exact records your customers don’t know how to or have time to create.

“…67% of Customers would pay more to get a better customer service experience. Clearly, customer service matters so much to customers that they would literally pay more to interact with a brand that does it well”4

“…72% of customers will share a positive experience with six or more people.”5

4, 5 Hubspot.com article on the Importance of Customer Service

Screenshot of reddit post asking about stolen tools

https://mobilevideoguard.com/construction
-site-theft-prevention/

Strengthen customer loyalty with every purchase

The PTS API automatically turns every purchase into an organized digital filing system that includes hyperlinks bringing your customers directly back to you.

Give your customers the gift of organized record-keeping

Every purchase you register includes a receipt with a hyperlink directly back to you.

Only tools registered through a retailer receive hyperlinks both in receipts and on tools.

API Resources

Proactive customer service creates marketing opportunities

With every purchase confirmation email, highlight a new feature that you made available to you customer by sharing PowerTool Safe™.

  1. Easily build a master list of equipment using photos
  2. Quickly generate records of existing tools
  3. Create new tool records straight from the box
  4. Save time with the PowerTool Safe™ cataloging service
  5. Instantly access tool manuals
  6. Instantly access replacement parts
  7. Manage tool warranties
  8. Organize receipts and create expense reports
  9. Know your tool stats at a glance
  10. Sort tools by work truck or jobsite
  1. Track jobsites on the map
  2. Hold employees accountable with tool lists
  3. Generate lists to save on theft insurance
  4. Add theft deterrence to work vehicles
  5. Generate a theft incident and create a PDF
  6. Add police report and officer contact info to theft incident
  7. Locate pawn shops and share full report
  8. Search Craigslist and E-bay for stolen tools
  9. Receive notifications about stolen tools
  10. Help your customer and their community fight theft

Customer Service Statistics

Customer service represents your brand image, mission, and values.
In fact, 96% of customers say customer service is important in their choice of loyalty to a brand.

Happy customers will refer others.
In fact, 72% of customers will share a positive experience with six or more people.

Customers are willing to pay more to companies that offer better customer service.
67% of customers would pay more to get a better customer service experience.

Customers expect high-quality service.
After the COVID-19 pandemic, more than half of those surveyed (58%) said their customer service expectations are higher today than they were a year ago

Customer service can lead to more revenue.
89% of companies with "significantly above average" customer experiences perform better financially than their competitors.

“I feel like I can leave my property where it needs to be and not lose sleep at night wondering if I’ll be a victim of theft again.”
— Aaron A., PowerTool Safe™ user

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